Therapy Support Services Administrator (Maternity cover)
The opportunity
We are looking for a Therapy Support Services Administrator who will support the effective delivery of Kids Inspire’s therapeutic services by providing high quality administrative and client support functions. The role ensures smooth coordination of referrals, assessments and therapy activities, accurate maintenance of client records, and timely communication with service users and the therapy team, contributing to a responsive, efficient, and compassionate service experience.
About Kids Inspire
Founded in 2007, Kids Inspire is a children's mental health charity currently working in Essex and Suffolk, offering free trauma recovery support to children and young people who might not otherwise afford it.
Leading with a trauma informed approach that looks at negative childhood experiences, we address the causes rather than the symptoms and focus on supporting children and young people to overcome challenges, heal from trauma, and build brighter futures.
What do we do?
Based in Greater Essex (including Southend and Thurrock) and Suffolk, we provide personalised recovery plans through individual and group sessions, ensuring every child gets the help they need.
Through our interventions, we are specifically committed to supporting young people to achieve positive outcomes in their social and emotional development, having healthy and safe relationships, and engaging positively with their learning.
The role
Job title: Therapy Support Services Administrator
Normal place of work: Based at the Kids Inspire Chelmsford Head Office.
Contractual terms: Employed/temporary (maternity cover on a 10 month contract, term time only)
Hours: 20 hours per week, Monday to Thursday, 9am-2.30pm
Salary band: Band 4 (£25,204 to £27,658 FTE) subject to experience. FTE salary will be pro rata for part time hours and term time working)
Benefits
30 days FTE annual leave (pro rata, including bank holidays)
additional leave (birthday day off)
sick park
free onsite parking
therapeutic team meetings including a range of high-quality professional learning and development opportunities
hybrid and flexible working to support wellbeing and caring responsibilities
employer pension contributions
At Kids Inspire, we continue to build and promote an inclusive culture that encourages, celebrates, and supports diversity and offers equality opportunities in all aspects of employment.
Main activities
to be responsible for disseminating information in relation to therapy services
to follow screening processes in order to support the therapy management team in allocating the most appropriate services to service users
maintaining up-to-date therapy record data via client record management system
making and receiving sensitive telephone calls with potential and existing service users
to provide support to the therapy team in relation to assessments, referrals and intervention bookings
to attend therapy support team and whole team meetings as and when required
to provide cover for Reception including all ‘front of house’ duties if required
to ensure all therapy updates are disseminated appropriately to the therapy/clinical director teams
to support with the collation of data in relation to performance, statistics, service users feedback and activity, producing summary reports as required.
Requirements and conditions:
act as an ambassador for Kids Inspire and to carry out the above tasks in an efficient, pro-active and effective manner
Proven excellent administrative experience (preferably in a school or healthcare setting)
professional and confident telephone manner
excellent interpersonal skills
attention to detail
able to work independently and as part of a team
a ‘can do’ attitude
an understanding of the importance of confidentiality and therapy processes through relevant training or experience
excellent computer skills (working knowledge of Microsoft Office)
ability to meet deadlines under pressure
You will be subject to an enhanced check of criminal records via the Disclosure and Barring Service.
Reasonable adjustments will be considered as required by the Equality Act 2010.
The duties described in this job description must be carried out in a manner which promote equality of opportunity, dignity and due respect as outlined in the Equal Opportunities Policy of Kids Inspire.
To apply
For full details of our job description and to find out more information about what Kids Inspire can offer, or to apply, please email Christie Brown at christie@kidsinspire.org.uk with your CV and a covering letter. If this job is still visible on our website, we are still taking applications.
Your cover letter should express your specific interest in and qualifications for this role as well as respond to these questions:
1) What does it mean for you to have a commitment to diversity and equity?
2) How can you demonstrate that commitment and how would you see yourself demonstrating it at Kids Inspire?
Applicants with the required qualifications will receive due consideration without regard to their race, colour, religion, age, sex, sexual orientation, marital status, gender identity, national origin, or disability.
Useful resources on Kids Inspire:
Learn more about Kids Inspire and our work, by watching our new film, The Coat.
LinkedIn
Facebook